Returns
How cancellations and refunds are handled for paid items.
Digital goods
Template files are described before purchase. If a file is defective or incomplete, contact the email on the main page with a short description of the issue.
Sessions
Scheduled conversations can be moved with reasonable notice. Refunds for unused prepaid blocks follow the written agreement for that booking.
Process
Requests are answered in order. You may be asked to confirm purchase details for verification.
Consumer rights
Mandatory rights in the Netherlands or your country of residence remain available where they apply to the transaction.